How your MSP techs can always work on the #1 priority, without wasting time scheduling
ConnectWiseProject and Service DeliveryKanbanUpdatesEvery day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big...
New subscription plan available- Agile Manager
ConnectWiseProject and Service DeliveryKanbanUpdatesCW Kanban is making MSPs more efficient all over the world. Here’s what someone told us on our website chat not long ago: “You have solved all my Connectwise problems for the last 7 years!“
Improving the flow of work by visualizing roadblocks and neglected tickets
Project and Service DeliveryIt’s been way too long since I sent out some Lean/Kanban education! In January I did a post on Visualizing Neglected Work, based on Dominica DeGrandis’s book, which was well received. I have heard from multiple people...
How to Visualize any ConnectWise Process
KanbanI was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch...
How to run Effective Daily Huddles
HuddlesEffective Daily Huddles One of our own company goals for this quarter is implementing effective daily huddles as part of our Lean/Agile initiatives. Since daily huddles are valuable to any company (whether you use...