Judi Noell Baker
Sevice Desk Manager, Seitel Systems
We see value in using TopLeft.
We have seen firsthand how it has helped us visualize our workflows, identify bottlenecks and continuously improve our processes.
We've even brought in new team members who were able to rapidly get up to speed with TopLeft.
Steve Psaradellis
CEO of TEBA - AU
We were able to move our average project delivery from negative efficiency to positive 58% efficiency. So we finish projects now with an average of 1/3 time left over!
TopLeft is an extremely affordable investment, considering the costs of switching PSAs and the efficiency improvements.
Chase Effler
Engineering Manager at Appalachian Network Services Inc.
We transitioned from ConnectWise Manage to Top Left for better ticket management. And we have improved SLA adherence from 60% to 90% within six months.
Our employee utilization has improved as well from 30% to 75%, our target is 80% and we are almost there.
Te'neyl Hagman-Simpson
Director of Technical Operations - Morgan Birgé
Morgan Birgé improved efficiency and ticket management by implementing Top Left, leading to better utilization and faster response times for customers.
We have reduced ticket queue from 180 to under 100, and enhanced tech utilization, with some improving from 30% to 60%.
Sarah Ellis
CIO at Clear Guidance - Austin, Tx
TopLeft turned project management from staring at huge lists, impossible to prioritize, into easily digestible, very visually compelling information.
We are no longer looking at a mountain of data wondering how to break it up. It’s already broken up for us by TopLeft, which makes it much easier to see the flow of tickets.
Before, we also weren’t able to see projects side-by-side—something we can now do thanks to TopLeft.
Scott Patsy
Manager of Strategic Engagement at CIT
The big AHA moment was when I could click on the magnifying glass on a project drill into the tickets for the project. OH MY GOSH.
As a project manager I see my own projects- but to talk w/ clients you need to know about the individual tickets. It gives project managers a better way to manage project milestones.
Matthew Kaufman
CEO at KaufmanIT
(2nd week of CTC program):
It's weird that this is the exact same data in a new visual form, but suddenly everybody knows which tickets should have been closed when they didn't just with ConnectWise Manage.
(Closed almost 300 old or finished tickets out of 450 in a week)
Ravi Brounstein
CEO at Alpha IT
(2 weeks into trial)
This product has changed my life. I'm already sold, just for the benefit that it gives to me.
We can see progress from Request-For-Quote all the way through to Close, including task work. We've never had that start-to-finish view before.
Frank Hannaford
Solutions Architect at CoreTech
Straight-forward implementation of Kanban for Project Management that is fully integrated with ConnectWise Manage!.
We manage a lot of Projects (40 - 60 at a time) and TopLeft has proven to improve focus and save time capturing critical information needed to keep projects on schedule!
Alex Anderson
ex-Project Manager at Helixstorm
With TopLeft, it takes much less time for me to communicate, assign, and correct statuses.
I had a project with 55–60 tickets that needed assignments and status correction. In
ConnectWise Manage, it takes me around 45 minutes to complete the job; while in TopLeft, it only took me 13 minutes.
