Host: Wim Kerkhoff
Guest: Joshua Smith
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Agile practices and automation are revolutionizing ticket and project management for IT MSPs. In this episode, Wim and Joshua share tips for reducing ticket resolution times, improving SLA performance, and enhancing service delivery through better communication, automation, and Agile workflows. D
iscover how their IT MSP teams use daily huddles, hybrid work collaboration tools like Teams, and PSA automations to move tickets forward faster and reduce neglected tickets. They also highlight the importance of standardizing processes with SOP integrations, automating repetitive tasks like onboarding and password management, and leveraging Agile principles like Kanban and WIP limits.
Packed with actionable insights, this episode is perfect for MSPs looking to improve ticket flow, reduce client churn, and enhance team productivity.
Curious about how TopLeft integrates with your PSA? Schedule a call now: https://www.topleft.team/schedule-demo