Host: Wim Kerkhoff
Guest: Chris Pickett
SUMMARY
Chris Pickett, partner and president at Crafty Penguins, discusses how they reduced timesheet stress by implementing focus blocks, separating client channels, and mandating 15-minute time entries. They also use the Crafty Bot for real-time time entry and set expectations for timely completion.
00:00 Chris introduces Crafty Penguins and its growth over the years.
02:15 The sources of stress in time entry and the importance of identifying them.
07:45 Implementing focus blocks to minimize context switching and increase productivity.
12:20 Separating client channels using pods and assigning clients to specific pods.
16:10 Mandating 15-minute time entries to reduce granularity and improve client response times.
21:35 The Crafty Bot and its role in facilitating time entries and ticket management.
25:10 Setting expectations for real-time time entry and adapting to individual preferences.
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