Host: Wim Kerkhoff
Guest: James Davis
SUMMARY
We often take our most expereinced tech and make him the project manager and it very rarely works well. This is good enough to start out with if its a 5 person MSP. But when you start making more sales and projects start coming in more consistently that stops working. Listen to this episode to find out what are the 'must-haves' for a successful project manager.
00:00 Introduction and welcome back
01:54 Importance of finding the right project manager for the organization
04:27 Transitioning from a senior tech to a project coordinator
09:25 Scaling up projects and the need for a project team structure
13:10 Transitioning from lead project engineer to project coordinator
16:15 Projects in MSPs don't need full project management methodology
19:08 Establishing project coordinator and project lead roles
22:23 Clear accountabilities and responsibilities for project success
Curious about how TopLeft integrates with your PSA? Schedule a call now: https://www.topleft.team/schedule-demo