PODCASTS

Host: Wim Kerkhoff Guest: Chris Pickett SUMMARY Chris Pickett, partner and president at Crafty Penguins, discusses how they reduced timesheet stress by implementing focus blocks, separating client channels, and...

Host: Wim Kerkhoff Guest: Nathan Hutchison SUMMARY In this video, Nathan and the host discuss the different approaches to managing projects in the MSP space. They emphasize the importance of understanding the nature of...

Host: Wim Kerkhoff Guest: Chris Pickett SUMMARY Capacity Planning Challenges in MSPs 05:22 Managing time becomes challenging as the MSP team grows, balancing client-facing sales and actual service delivery. Growth can...

Host: Wim Kerkhoff Guest: Matthew Bookspan SUMMARY Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach. 00:00 - Introduction to Agile Approach 00:21 -...

Host: Wim Kerkhoff Guest: Matthew Bookspan SUMMARY Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach. 00:00 - Introduction to Agile Approach 00:21 - Belief in...

Host: Wim Kerkhoff Guest: Francesco De Gaetano SUMMARY Catch-up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving...

Host: Wim Kerkhoff Guest: Francesco De Gaetano SUMMARY Catch-up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving...

Host: Wim Kerkhoff Guest: Nate O'Hara SUMMARY Creating a coaching culture and non-directive coaching. Nate O'Hara found his role as a trainer for a retail company limiting, but a conversation with a coach he met through...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Project management in the MSP space, including lift and shift vs transformation projects. James Davis notes that many MSPs are struggling with managing projects due to a...

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY Workplace community and employee retention. Steve Pasiciel notes that remote work has led to a loss of community and connection among employees, with many finding...

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY Storytelling in business growth with MSP owners. Capturing the "why" and stories of people involved in the process is key to understanding and growing an MSP business....

Host: Wim Kerkhoff Guest: Todd Kane SUMMARY Personal growth, business obstacles, and breathwork practices. Todd Kane discusses the impact of breathwork on his life, citing it as a game changer in the last year. Todd...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Today’s episode, Wim and Steve talks the importance of core values and how to operationalize them in your organization. 00:45 Core values are not just words on a wall, but...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Finishing well on projects to avoid zombie projects and ensure client satisfaction. Wim Kerkhoff and James Davis discuss the importance of finishing projects well to avoid...

Host: Wim Kerkhoff Guest: James Davis SUMMARY We often take our most expereinced tech and make him the project manager and it very rarely works well. This is good enough to start out with if its a 5 person MSP. But when...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Improving project management communication in IT services. Communication with clients and teams is crucial for project success, as it can lead to losing clients and projects...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Done When? That's a huge problem in projects. We don't actually know when something is complete and so, it leaves the status so open-ended and vague. Instead of going back...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Sales handoff to projects and reducing friction. Wim Kerkhoff and James Davis discuss how to improve sales handoff to projects in MSP businesses, with a focus on reducing...

Host: Wim Kerkhoff Guest: James Davis SUMMARY Business growth and product development. Wim Kerkhoff and James Davis discuss the Omicron variant, with Kerkhoff expressing relief that it's milder than previous strains and...

Host: Wim Kerkhoff Guest: James Davis SUMMARY 1) Project scoping issues in MSPs and how to improve. James Davis highlights the biggest pitfall MSPs face in project scoping: lack of a methodical approach due to owner's...

Host: Wim Kerkhoff Guest: James Davis SUMMARY 00:00 James and Wim introduce themselves and discuss the series on project management challenges in MSPs. 01:45 They explain the challenge of not seeing the bigger picture...

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY 00:00 Wim shares his experience running a 10k race and the importance of health and fitness for business leaders. 03:45 Wim discusses the concept of pacing and the need...

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY 00:00The hosts introduce the podcast and their passion for business growth. 02:18 They discuss the difference between accountability and ownership, with ownership being...

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY 00:45 Wim introduces the book "Fix This Next" by Mike Michalowicz and its relevance to their business. 02:12 The concept of core needs in business, similar to Maslow's...

Host: Wim Kerkhoff Guest: Steve Pasiciel SUMMARY 00:00Introduction to the TopLeft podcast and the purpose of discussing lean agile principles and team building. 02:35 Steve's role as the VP of People and the impact he...