The TopLeft Blog

In February, Wim hosted a joint webinar with Manuel Palachuk. We covered the Mindset, Methods, and Tools for Agile Service Delivery with many in attendance. Click here to request the recording and access the slidedecks,...

It’s time to add some colour to CW Kanban! Over the last year we have been syncing more and more data about your ConnectWise tickets. This has helped identify ticket neglect, blocks, or resource mis-management. Now that...

As announced on the recent webinar, we are moving forward in our process to make CW Kanban available for Autotask PSA! See the proposed feature list, and submit your interest here: https://www.topleft.team/autotask/ Do...

Kanban has been updated for most of our clients with 3 highly requested features,

It’s been way too long since I sent out some Lean/Kanban education! In January I did a post on Visualizing Neglected Work, based on Dominica DeGrandis’s book, which was well received. I have heard from multiple people...

Trello & ConnectWise Manage Are you a ConnectWise Manage user, and you also use Trello to manage the ConnectWise-generated workflow? On its own, Trello is a terrific way to organize your work, see what’s being worked...

I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch...

In an earlier blog post, Wim offered some important information on how to visualize our work. Check out the full post here, but here are some of the related highlights of that post: Start as simple as you can but no...

I ask this question daily: How can we optimize workflow?

Recently, Wim Kerkhoff, our CEO, was a guest on Todd Kane’s podcast Evolved Management Consulting. Wim shared his thoughts on the Kanban methodology as well has his experience developing the CWKanban product for...

Push vs Pull Our friend Manuel Palachuck just published a blog post on Push vs Pull that I thought explains it quite clearly. It is a big cultural and organizational change from traditional management methods (dispatch,...

Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature...

Effective Daily Huddles One of our own company goals for this quarter is implementing effective daily huddles as part of our Lean/Agile initiatives. Since daily huddles are valuable to any company (whether you use...

Rotting Fruit On the weekend I stumbled upon this YouTube video of how an IT Operations team used Kanban to improve their world for Project and Service delivery. Great ideas and different ways of looking at old...