New Features- Edit Tickets and Automatically Rank Cards
We want you to be able to work faster and more confidently in your MSP, so we’re adding a couple of exciting capabilities to TopLeft.
Need to see your Autotask PSA data in Trello? Try this Kanban board instead
UpdatesMany people use Trello to manage their work. It excels in areas as varied as managing tasks in small-to-medium size projects to personal to-do lists.
How good is your multitasking? Try this simple game to find out
UpdatesIn the modern world, multitasking is common and everyone thinks they’re good at it. You’re able to frequently switch between a variety of tasks without getting distracted or slowing down, right?
Are you making use of both key types of Kanban boards?
KanbanThe simplest possible Kanban board has columns for Todo, Doing, and Done. This basic layout is used as an example wherever Kanban techniques are taught. It’s an example of a general board, one that tracks any type of...
Knock Out Waste in Your MSP- the 7 Kanban Wastes
Project and Service DeliveryKanbanGet ready to knock out waste in your MSP! For a long time manufacturers using Kanban have used the 7 Kanban Wastes to identify and eliminate waste in their processes. Did you know MSPs can use the same framework to...
Project Management with Kanban- for MSPs
Project and Service DeliveryManagement MethodsEver been frustrated with project management in ConnectWise or Autotask? Yeah- we were too.
TopLeft: The ConnectWise-Compatible Alternate to MS Planner
Project ManagementKanbanMore and more project-focused MSPs are using Microsoft Planner. Planner is a visual tool for arranging work items in columns, showing how work is progressing through a pipeline of work in the team. It’s a form of Kanban...
Project boards available in TopLeft Kanban
AutotaskConnectWiseKanbanUpdatesTopLeft is very pleased to announce Kanban boards for projects. Now you can visualize your projects (not just project tickets and tasks) as they progress through your team workflows!
How Much Neglect is OK? Tips for MSP Service Managers
Project and Service DeliveryKanbanManagement MethodsNeglected tickets can be a major problem for MSPs. Tickets that sit without any work being done are frustrating for both your customers and your team. We’ve already mentioned some causes of neglected work and how it...
Neglected Tickets Impact Your MSP Customers and Team in These 5 Ways
Project and Service DeliveryKanbanManagement MethodsAll MSPs suffer from neglected work from time to time. At some MSPs it’s temporary and quickly brought under control. At some MSPs it’s endemic- there’s always numerous tickets that haven’t had any work done recently,...
3 Problems That Cause Neglected Tickets in MSPs
Project and Service DeliveryKanbanManagement MethodsOne challenge faced by every MSP is ensuring that service and project tickets are started, worked, and completed in a reasonable amount of time. Some MSPs have mastered this; others not so much. It’s common for MSPs to...
