The TopLeft Blog

In the dynamic world of Managed Service Providers (MSPs), efficiency and clarity in operations are paramount. While countless tools and methodologies are designed to enhance productivity, the Kanban system has emerged...

In the world of managed service providers (MSPs), agility is the key to success. But what exactly does it mean to be an Agile MSP? In this article, we'll delve into the concept, popular frameworks, the benefits of...

If you are an MSP or a project manager who always finds yourself asking the questions: When can the next client be onboarded? Can we start on a new project already? Do we have enough engineers to accept incoming service...

As Managed Service Providers (MSPs) navigate the dynamic landscape of IT service delivery, they often encounter challenges such as complex workflows, resource allocation, and maintaining high client satisfaction levels....

Kanban boards and Scrum boards are two popular methodologies used by Agile teams to manage their work. Both methodologies are designed to improve team collaboration, increase efficiency, and enhance project...

Kanban is a popular project management methodology that emphasizes continuous delivery and improvement. One of the key components of Kanban is visualizing workflow, and swimlanes are a powerful tool for achieving this...

Kanban for project management goes as far back as the early 1960s, with Industrial Engineer and Businessman Taiichi Ohno creating a simple inventory planning system for Toyota automotive. What pushed him to develop such...

This blog post is based on both my experience and learnings from The Lean CEO book by Jacob Stoller, looking closely at what organizations like Toyota were doing in Japan several decades ago. I (Wim) hope to blog more...

So I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of...

How CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...

As I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...

Here’s a quick heads-up about changes at CW Kanban that will make your life better. Do share this post with your team members so they too could benefit from these updates!