The TopLeft Blog
Where we share actionable strategies, practical tips, and expert insights to help MSPs simplify project management, service delivery, visualize workflows, and improve team efficiency using Agile, Kanban, and TopLeft’s powerful visualized tools!
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7 Reasons to Use Kanban for Project Management
Project and Service DeliveryKanbanManagement MethodsKanban Project ManagementKanban for project management goes as far back as the early 1960s, with Industrial Engineer and Businessman Taiichi Ohno creating a simple inventory planning system for Toyota automotive. What pushed him to develop such...
Lean CEO – Redefining work and respecting IT workers
Management MethodsThis blog post is based on both my experience and learnings from The Lean CEO book by Jacob Stoller, looking closely at what organizations like Toyota were doing in Japan several decades ago. I (Wim) hope to blog more...
What it means to be DOING Kanban
KanbanManagement MethodsSo I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of...
Comparison of ConnectWise Manage Agile Board to CW Kanban
ConnectWiseKanbanHow CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...
Making it easier for engineers to enter time
ConnectWiseKanbanManagement MethodsUpdatesAs I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...
Updated Board Design, Time Entry Support, and Free Training
ConnectWiseProject and Service DeliveryKanbanManagement MethodsHere’s a quick heads-up about changes at CW Kanban that will make your life better. Do share this post with your team members so they too could benefit from these updates!
What’s going on at CWKanban?
ConnectWiseProject and Service DeliveryKanbanA lot has been happening at CW Kanban over the past few months. We’ve made steady improvements to the application and have improved other parts of the business too. Here are some of the things we’ve been working on and...
Webinar Recording – Agile Service Delivery with Manuel Palachuk
Project and Service DeliveryIn February, Wim hosted a joint webinar with Manuel Palachuk. We covered the Mindset, Methods, and Tools for Agile Service Delivery with many in attendance. Click here to request the recording and access the slidedecks,...
Now accepting Autotask Kanban BETA Signup Applications
AutotaskKanbanUpdatesAs announced on the recent webinar, we are moving forward in our process to make CW Kanban available for Autotask PSA! See the proposed feature list, and submit your interest here: https://www.topleft.team/autotask/ Do...
Improving the flow of work by visualizing roadblocks and neglected tickets
Project and Service DeliveryIt’s been way too long since I sent out some Lean/Kanban education! In January I did a post on Visualizing Neglected Work, based on Dominica DeGrandis’s book, which was well received. I have heard from multiple people...
How to Visualize any ConnectWise Process
KanbanI was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch...
Exposing Time Theft to Optimize Work & Flow
Project and Service DeliveryI ask this question daily: How can we optimize workflow?
Understanding the difference between PUSH and PULL
Management MethodsPush vs Pull Our friend Manuel Palachuck just published a blog post on Push vs Pull that I thought explains it quite clearly. It is a big cultural and organizational change from traditional management methods (dispatch,...
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