Picture two MSP teams facing the same challenge: growing ticket queues, busy engineers, and looming project deadlines, constantly juggling priorities, projects running over budget, stressed engineers, and clients left waiting too long.
This article explores how TopLeft and Moovila address these issues by streamlining workflows, improving team coordination, and creating actionable insights.
By the end of the article, you’ll have the tools to decide which solution aligns best with your team’s needs, helping you confidently take the next step to resolve these challenges.
Meet team one. They chose Moovila because they like the idea of AI helping them plan their work. Here's what they got:
An AI brain that schedules everything automatically
Smart alerts that warn about future problems
A system that predicts project risks
Automatic resource planning
Built-in performance tracking
Complex project mapping
Risk scoring to spot trouble
For Team One, using Moovila is like having a smart assistant. They feed information into the system and let the AI make suggestions. Team One follows the AI’s recommendations about what to work on and when.
However, one common concern among some MSPs is whether AI tools like Moovila will overcomplicate their workflows or require steep learning curves due to the complexity of Moovila’s software. Although Moovila has the potential to significantly boost MSP team efficiency, some hesitation arises from past experiences with tools that fell short of expectations.
Meet Team Two. They take a visual approach with TopLeft. They chose TopLeft because they wanted to see their work clearly and keep using their PSA. Here's what they got:
Visual boards that show all work in one place
Real-time connection to their Connectwise, Autotask or HaloPSA
Drag-and-drop task management
Team swimlanes to show who’s doing what and who needs to work on what
Built-in time tracking
Project timeline views
Easy workload balancing
Simplified time entry for everyone
Actionable PSA data that reduces time spent navigating the PSA
A single source of truth maintained across departments
TopLeft stands out by enhancing PSA integration across all departments. Managers, executives, technicians and engineers can continue using familiar tools along with TopLeft while gaining added visibility and functionality through TopLeft. Whether you're in service, sales, or leadership, TopLeft simplifies workflows, ensuring all departments operate more cohesively.
Team Two uses TopLeft like a well-organized whiteboard. Everyone can see exactly what needs doing, reducing the need for status meetings because everything is visible at a glance. They can easily log time, update tasks, and access relevant data without leaving their workflow.
The interesting part is how each team adapted to their new tool:
Spent time learning to work with AI
Followed the system's suggestions
Let AI handle scheduling
Relied on predictions
Built structured workflows
The AI acted like a weather forecast for projects, helping them identify potential problems early to eventually achieve consistent improvements within their MSPs.
Kept working in their PSA
Managed work visually
Made quick decisions as a team with TopLeft’s visual boards
Adapted to changes easily with TopLeft’s visual alerts
Used real-time updates
Visual management meant fewer interruptions and faster decisions utilizing an Agile process—all while keeping everything in their PSA. For many MSPs, this balance of flexibility and clarity is key to overcoming resistance to change.
Think about how your team prefers to work:
Do you want AI making suggestions, or do you want your team seeing and managing their own work in an agile-like process?
Would you rather predict problems or spot them visually when they occur?
Are any of your engineers working a mix of project and service tickets?
Are all your projects tracked in your PSA’s project module – or are many just service tickets?
We know you're hesitant. With so many tickets and projects running over budget, a new system can feel overwhelming. Many tell us "We don't have time" or "We tried this before and failed."
That's why choosing the right tool makes all the difference. While AI-driven tools like Moovila focus on predictive scheduling, TopLeft focuses on offering immediate clarity and flexibility while working seamlessly with your familiar PSA and existing processes – no complex AI learning curves required.
The results for TopLeft speak for themselves: Teams like Alpha IT already can “see progress from Request-For-Quote all the way through to Close, including task work”.
When choosing how to manage your work, think about team 1 and team 2. Their success wasn’t just about the tools they picked; it was about how they approached their tasks.
Let’s break down what made each method work for them.
Moovila users rely heavily on AI-driven insights to guide their daily workflows and strategic choices, which allows teams to focus more on execution rather than deciding what to work on next. The AI offers proactive "early warning systems" for risks like resource conflicts, missed deadlines, and budget overruns.
For decisions not handled by AI, upper- or middle-level management steps in, using the AI’s recommendations as a foundation. This hierarchical model lets leadership maintain control over strategic adjustments. The result is a streamlined system where the AI reduces complexities, and managers and certain team members can refine the broader strategy.
Believe in the power of the whole team seeing the whole picture daily to make decisions
Use Agile practices to adapt quickly to changing priorities through.
Use Agile methodology to break complex projects into manageable cycles, enabling rapid iteration and continuous improvement.
Trusts the judgment of the individual technician, executive, engineer and manager with clear visual information
Even if your team is comfortable with current processes, staying with what's familiar can mean missing opportunities for improvement. This approach works because when everyone can see what's happening, they make better decisions, like having a clear view of the road ahead.
TopLeft isn’t just a project management tool—it’s a transformative solution designed specifically for MSPs. Here’s what our clients have experienced:
We know what you might be thinking: "We don't have time to implement new tools" or "Our team won't adopt another system." These MSPs had the same concerns. But instead of letting those fears hold them back, they took one small step forward – and the results speak for themselves.
Company-Wide Agile Impact
Agile helps teams break down complex tasks, prioritize effectively, and continuously improve through feedback. Before implementing Agile practices, organizations often faced these challenges:
Departments worked in silos with limited visibility in each other’s workflows.
Service desk teams were overwhelmed with backlogged tickets.
Sales and service lacked effective handoff processes, leading to delays.
Leadership spent hours in meetings to identify and resolve bottlenecks.
Teams were reactive rather than proactive, struggling to meet deadlines.
While these challenges may feel familiar and insurmountable, they're not permanent obstacles to your success.
Agile ideas, like working in steps and letting teams take charge, bring these changes by encouraging clear communication, flexibility, and ongoing improvement:
Kanban isn’t just a way to visualize work—it’s a game-changer for teamwork and company culture. It breaks down barriers between departments, fosters collaboration, and builds a connected, Agile workplace where efficiency and innovation thrive.
Switching to a new way of managing work can feel daunting for many MSPs. Concerns about unpredictable tasks or team adoption often come up. However, Kanban simplifies collaboration by providing clarity and improving communication. Visual boards play a key role by allowing:
Change can feel challenging, but MSPs like Seitel Systems found that TopLeft’s Kanban boards provided the clarity they needed to improve their operations. Judy Baker, Service Desk Manager, shared, "The visibility within TopLeft is just amazing. We can see tickets that are ready to work, blocked, or scheduled, and track where they are in the process. With this clarity, we respond much quicker, and tickets no longer slip through the cracks. It’s helped us be better at our jobs and deliver a higher level of service to our clients.
Kanban isn’t just about simplifying tasks—it’s about reshaping how your team collaborates. It fosters habits that encourage teamwork, responsibility, and ongoing improvement.
Addressing Common Objections
Many MSPs hesitate to try tools like TopLeft because of concerns like these:
• "We’re worried about costs and ROI." TopLeft is priced to give you value right away. Unlike Moovila, which will cost more because of its complicated AI features, TopLeft is a more affordable option. It helps your team save time, work more efficiently, and get more done. This makes it a smart choice for MSPs of all sizes. [See pricing here.]
• "Our work is too unpredictable for Kanban." TopLeft’s boards and alerts are flexible, so you can easily adjust priorities and handle last-minute changes without losing track of progress.
• "We tried something like this before and it failed." TopLeft isn’t rigid like other systems. It lets you set up workflows that work for your team, helping you succeed where other tools might not have.
Week 1:
Weeks 2–4:
Month 2+:
This demo shows how TopLeft streamlines project management, ticket tracking, and task assignments while cutting down on manual updates for better service.