SLA Support, Changing Ticket Priorities, and Drag & Drop resource assignments

Kanban has been updated for most of our clients with 3 highly requested features,

16 Nov

Like Trello, but fully integrated to ConnectWise Manage

Trello & ConnectWise Manage Are you a ConnectWise Manage user, and you also use Trello to manage the ConnectWise-generated workflow? On its own, Trello is a terrific way to organize your work, see what’s being worked...

14 Mar

How to Visualize any ConnectWise Process

I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch...

19 Feb

Why It’s Important to Visualize Your Work

In an earlier blog post, Wim offered some important information on how to visualize our work. Check out the full post here, but here are some of the related highlights of that post: Start as simple as you can but no...

1 Feb

Guest Podcast with Todd Kane from Evolved Management Consulting

Recently, Wim Kerkhoff, our CEO, was a guest on Todd Kane’s podcast Evolved Management Consulting. Wim shared his thoughts on the Kanban methodology as well has his experience developing the CWKanban product for...

27 Dec

Kanban Implementation Roadmap for Beginners

Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature...

18 May