BLOGS
Our experts share their insights and experiences to keep you ahead in the MSP space
Credit card payments available
ConnectWiseKanbanUpdatesCW Kanban now offers credit card payments directly, without using Paypal.
Mobile Improvements
ConnectWiseKanbanUpdatesMany people have asked us about mobile access for CW Kanban, to help technicians and anyone else who frequently works away from their desktop computers. Until now, CW Kanban has been difficult (actually broken) to use...
Two factor authentication is now available
ConnectWiseKanbanUpdatesTwo factor authentication is now available in CW Kanban! 2FA is one of the most effective ways to prevent unauthorized access to data, because a hacker needs to steal more than just a password to access your account. We...
Swimlane and style profile improvements
ConnectWiseKanbanUpdatesWe at CW Kanban hope you’re having a great summer! Or winter, for our Australia/New Zealand customers. We’ve been working hard to improve Kanban and wanted to let you know there’s a few new options available to let you...
Comparison of ConnectWise Manage Agile Board to CW Kanban
ConnectWiseKanbanHow CW Agile Board is currently better than CW Kanban Quick Create for ticket Block/Unblock tickets (without requiring a specific status) Can work on tickets in simple mode – hide finance, resources etc with a link to...
What it means to be DOING Kanban
KanbanManagement MethodsSo I’ve been thinking about this question for a while… what does it mean to be doing Kanban? Obviously I’ve been committed to Kanban for a while as we’ve built a solution around it, but even though we have all kinds of...
How your MSP techs can always work on the #1 priority, without wasting time scheduling
ConnectWiseProject and Service DeliveryKanbanUpdatesEvery day in an MSP, decisions are made about what tickets the technicians should work on. Usually, this results in a dilemma: Do technicians select tickets all by themselves? This is fast and easy but has some big...
New subscription plan available- Agile Manager
ConnectWiseProject and Service DeliveryKanbanUpdatesCW Kanban is making MSPs more efficient all over the world. Here’s what someone told us on our website chat not long ago: “You have solved all my Connectwise problems for the last 7 years!“
Making it easier for engineers to enter time
ConnectWiseKanbanManagement MethodsUpdatesAs I heard at a ConnectWise Share (User Group) event recently from Sea-Level Operations, if a computer shop received 8 new computers a day and threw out 3, they would go out of business real quick. In the service...
Updated Board Design, Time Entry Support, and Free Training
ConnectWiseProject and Service DeliveryKanbanManagement MethodsHere’s a quick heads-up about changes at CW Kanban that will make your life better. Do share this post with your team members so they too could benefit from these updates!