BLOGS
Our experts share their insights and experiences to keep you ahead in the MSP space
Why It’s Important to Visualize Your Work
KanbanIn an earlier blog post, Wim offered some important information on how to visualize our work. Check out the full post here, but here are some of the related highlights of that post: Start as simple as you can but no...
Exposing Time Theft to Optimize Work & Flow
Project and Service DeliveryI ask this question daily: How can we optimize workflow?
Guest Podcast with Todd Kane from Evolved Management Consulting
KanbanRecently, Wim Kerkhoff, our CEO, was a guest on Todd Kane’s podcast Evolved Management Consulting. Wim shared his thoughts on the Kanban methodology as well has his experience developing the CWKanban product for...
Understanding the difference between PUSH and PULL
Management MethodsPush vs Pull Our friend Manuel Palachuck just published a blog post on Push vs Pull that I thought explains it quite clearly. It is a big cultural and organizational change from traditional management methods (dispatch,...
Kanban Implementation Roadmap for Beginners
KanbanKanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature...
How to run Effective Daily Huddles
HuddlesEffective Daily Huddles One of our own company goals for this quarter is implementing effective daily huddles as part of our Lean/Agile initiatives. Since daily huddles are valuable to any company (whether you use...
Top 5 reasons why people take on more work then they have capacity to do
Project and Service DeliveryRotting Fruit On the weekend I stumbled upon this YouTube video of how an IT Operations team used Kanban to improve their world for Project and Service delivery. Great ideas and different ways of looking at old...
Winning the Talent Development Battle
Management MethodsTeamsBuilding a great team requires more than just hiring great people. Hiring great people is just the start. Talent has to be developed and nurtured over time, and it’s more than just a pat on the back and the occasional...